9/20/2023 0 Comments 360 webber falls ok![]() ![]() that are provided and left in these cabins are NOT switched out and laundered between visitors by the cleaning staff either! I don’t feel that our family was safe at this “resort” AT ALL! By our check out we were entirely stressed out, had more worries than when we arrived and not at all feeling relaxed or as though we had “vacationed” at all!! As a result, I am requested a full refund for the Cabin costs (only) we also rented a golf cart, there was no problem with the cart. We mistakenly believed this resort would be following CDC recommendations …until our arrival! Not one office worker was wearing a mask inside their office nor were they requiring visitors to wear one inside either as is recommended due to the Delta Variant according to the CDC! What’s more is our cabin was BEYOND FILTHY! Nothing was swept or mopped, there was old food in the sink trap, the washable filter on the A/C hadn’t been cleaned for, who knows how long, as there was a very thick buildup of dust, dirt and, without question, the airborne Covid-19 virus in it (didn’t start taking pictures until after it was clean) The bathroom smelled strongly of urine! The dishes were disgustingly filthy, the trash cans were filthy and stunk beyond measure, there was a dirty plastic fork between the refrigerator and cabinet, trash in the corner of the bathroom, filth on the floor (see photos), the DVD player didn’t work and had to be reset by maintenance, the internet didn’t work despite the internet person coming…it never worked only to find out from “Sharon” (the office lady) that it hadn’t even been connected in that part of the park camp yet! We had our original plans completely disrupted on two of our three days setting up and then waiting for maintenance and the internet people to come fix the issues and go…issues that should have been caught had there been any kind of turn-key check list! I also watched in horror as the cleaning staff entered cabins across from ours with nothing more than a dirty string mop and a bottle of what I hope was some kind of cleaner…which explains the disgusting condition of our cabin because she was out in less than 10 minutes…no broom, no paper towels, no cleaning wipes, NOTHING but a bottle of cleaner and a filthy mop head which clearly only served to spread the dirt and Covid infection around for the next guest to deal with! Truly disgusting!!! We took note that the blankets, pillows, bath mat, mattress covers, etc. ![]() even Vaccinated! Simply put, MarVal’s past commitment to cleanliness was the second reason we chose MarVal’s…we thought it would be one of the safest getaways. What we ran into upon arrival instead created massive issues! What’s more is MarVal’s false advertisement of Wi-Fi access, quite literally, may have lost my son the funding necessary for this educational training course that, again, we fought VERY hard for!! The funding for that training was approved through our school district under certain attendance and commitment agreements! Now, because he was unable to effectively attend classes for THREE DAYS, he may lose this training! Furthermore, my husband is a cancer survivor, my son has 30% lung volume and is immune compromised and I have heart disease and RA which makes all of us extremely high risk and vulnerable to the Covid virus. Something we fought VERY hard to get funding approved for. ![]() That’s why we have been coming since the 80’s and have recommended this place to tons of people over the years who have since frequented here also! This time however that was NOT the case! One of the main reasons we booked here was because you advertised Wi-Fi access which is required for my blind child’s specialized virtual technology training. We had always found it nice, clean, and with all the amenities promised as it grew into what it is today. My family has been coming to MarVal’s for three generations…since before it was a “resort”, back when it was just “MarVal’s Trout Camp”. Wyndham Grand Cancun All Inclusive Resort & Villas. ![]()
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